Support
No calls
Trueness is not supported via phone, video call or on-site visit. Every question goes to email, and you get a response within the first-response time for your plan.
We do not do implementation calls, onboarding calls, training calls, or demos. Install it, get the report, and decide afterwards.
First-response times
These are first-response times. We do not publish a resolution time.
| Plan | First response |
|---|---|
| Drift Report (free) | Best effort. No commitment. |
| Core ($249/month) | 2 business days |
| Pro ($449/month) | 1 business day |
| Scale ($899/month) | 1 business day, and the same business day if your sync has stopped |
Business day definition. Monday to Friday, excluding Brazilian national holidays, measured in UTC−3.
Paid plans open after launch. Today, the free Drift Report is what you can install.
Send support questions to trueness.lab@gmail.com.
Include:
- Your HubSpot portal ID (the 6–7 digit number in the HubSpot URL)
- What happened (what you did, what you expected, what actually happened)
- When (the date and time)
- Screenshots or error messages if helpful
- Do not include Stripe API keys, HubSpot access tokens, or any other credential
Billing and account questions
For billing, plan changes, or account issues: trueness.lab@gmail.com